H10 Playa Meloneras Palace, Gran Canaria

My fourth visit. The staff could not be more helpful or friendly, the hotel is spotlessly clean and comfortable and the selection of food is endless and delicious. My room was lovely, opening to the main pool area. A great place for singles, couples and families with young children. Teens may find the actual resort outside the hotel a little quiet for their tastes although the hotel does offer evening entertainment and there is some activity 10 minutes stroll away. For a relaxing holiday in the sun, H10 Meloneras Palace is my favourite hotel.

This really is a lovely hotel once you get to know your way around as we did find it a little confusing on our first day. We have stayed at many H10 hotels and always book the Privilege package which is expensive but absolutely suits us the best. When we stayed at another hotel once someone told us that this hotel was by far the best especially being 5* so we booked it to celebrate my wife's 60th. It is a fantastic hotel but not sure its much better than the other H10. Our room was great and the patio lead straight out onto the Privilege pool/sun deck plus 2 doors away from the Privilege lounge where we could get drinks with a great selection including beer on draught. It was very quiet here and plenty of spare beds ever day so had no worries about that. As everyone has said before the staff are brilliant here especially the young girl waitresses in the Privilege restaurant (only one open during our stay due to refurbishment) who where so happy and helpful, so congratulations to you all. This is not a criticism of the hotel but just something we noticed was an inconsistent service received in the Privilege restaurant both lunch and dinner. Some people where told about the daily specials and others were not , some Maitre d explained the menu and how you could alter your selection such as a different sources on your meat for example which was great but very inconsistent so maybe try to improve on this if possible. We did notice some guests not waiting to be seated and walking around the side to always get the table they wanted which we found frustrating . As someone said in a previous review nowhere is perfect and this really didn't spoil a fantastic holiday here and would we return definitely yes we would . Dinner and breakfast for Privilege guest has to be booked so we emailed the hotel prior to arrival and reserved a table for our first 2 nights but when we arrived at the restaurant they had no reservation for us on both nights but was not a problem and they soon sorted us our a table After that we booked via the App and it was fine. When we checked out there was a charge of 32 for a bottle of wine that we never had as we were All Inclusive anyway and even though this was on our room number the signature did not match ours so we was not charged for it but someone may have got away with an expensive bottle of wine. We did notice sometimes that the name on the pre written receipt did not match with our room number but wasn't an issue until check out obviously. When we first entered our room we noticed straight away the patio door did not lock so we phoned reception and someone came out with in minutes and fixed it so congratulations on that. These are very minor issues we picked up on and that's being very fussy, so do book this hotel and enjoy it like we did. Thank you to all the staff

From the moment we arrived we experienced friendly attentive staff and high standard throughout the hotel Food was always varied and extremely well presented. We were half board but could swap dinner for lunch when we wished which was a big plus for us

Once again a great holiday with some of the best staff at any hotel that I have been to. Sergio and Brahim are fantastic. Very attentive, very polite and nothing is too much trouble. Privilege food is amazing. It's a shame some building works are going on, but the planned changes to restaurants sound great. Benjamin needs to be in a job we're he is not customer facing, or needs to be taught to be polite and work harder.

Absolutely loved this hotel. We are lucky enough to have travelled the world many times. We usually choose a hotel at least in the top 10 of TripAdvisor if not top 5. But we liked the look of this one and was mixed reviews here and on Google. We decided to go for it and try it for ourselves.....we have now popped it on our top 5 hotels ever! We decided to upgrade to the privilege level before we arrived and I'm so glad we did. We loved the privilege infinity pool, it was super peaceful. Brilliant you can help yourself to drinks. As Privilege you can eat all your meals in the Al La Carte restaurants.... I have to say this was some of the nicest food we have eaten (not far off cruise ship level food) We favoured La Brassiere on an evening and the service was great, the staff really do look after you. Lunch in the Naturalia was in a really nice setting and again the staff are brilliant. The Tropical chill out bar for sunset is very nice. We loved the walk to Meloneras and to the dunes in a morning for sunrise, it wasn't that far we probably reached the shops in around 10 minutes along the promenade. The staff all stop and say hello which is lovely. The privilege rooms are very nice we stayed on level 5 over looking the privilege pool with a beautiful sea view. My only criticism would be .... the floors don't get swept/hoovered and started to get a bit dusty/sandy towards the end of our stay. We were really sad to leave last night and can't wait to return.